Terms and Conditions

1. Introduction and Acceptance

By accessing or using the services offered by Be One Boss ("we", "our", "the platform"), you ("the user") agree to comply with and be legally bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any of these terms, you must immediately cease using the website and associated services.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Modifications will take effect from their publication on this platform. It is the user's responsibility to periodically review these Terms and Conditions.

2. Information about Be One Boss

This website is operated by Ponme Saldo S.L, a company registered in Spain, with identification (CIF) B56516628 and address at Siete Picos 53, Móstoles, Madrid, CP 28935. Be One Boss is a brand specialized in providing mobile balance recharge services, digital gift card purchases, eSIMs, service payments and related services for users worldwide.

3. Acceptable Use

The site and all its domains and subdomains under the Be One Boss commercial brand are designed to provide information [and/or services] to users in a safe and effective manner. By using this website, you agree to comply with the following guidelines for acceptable use:

Information Accuracy

Users who make use of our services are required to provide accurate, complete and up-to-date information when conducting any transaction or recharge through the website.

This includes, among others, contact data such as phone numbers, email addresses, payment information and any other information required during the transaction process.

Information accuracy is fundamental to ensure the integrity and security of transactions conducted through the website, as well as to facilitate effective communication between the site and the user.

Users must ensure that the information provided is truthful and not misleading, and are prohibited from using false or third-party information without authorization.

Non-compliance with this policy may result in disciplinary actions, including cancellation of the user's account and restriction of access to the website and its services.

Furthermore, the website reserves the right to take legal action against users who provide false or misleading information for the purpose of committing fraud, illegal activities or any other illicit activity.

Users are responsible for any consequence or damage caused by providing inaccurate, incomplete or false information, and may be held legally liable for any loss suffered by the website or third parties as a result of their conduct.

Prohibition of Harmful Activities

You agree not to perform any action that may damage, disable, overload or harm in any way this website or interfere with the use and enjoyment of other users of the site. This includes, but is not limited to, the introduction of viruses, trojans, worms or other malicious materials, as well as any attempt to access restricted areas of the website without authorization.

The use of our services for illegal or fraudulent activities is not permitted, including, but not limited to: credit card fraud, money laundering, unauthorized access to computer systems or other illicit activities.

Use of User-Generated Content

If the website allows users to submit user-generated content, such as comments, social media posts or reviews, you agree that such content complies with our community guidelines and does not infringe the rights of third parties. We reserve the right to remove or modify any user-generated content we deem inappropriate or that violates these terms and conditions.

Respect for Copyright

You acknowledge and agree that all content available on this website, including, but not limited to text, graphics, logos, images, audio and video clips, and software, is protected by copyright or other intellectual property rights. You agree to respect these rights and not to use, copy, distribute, transmit, display, perform or create derivative works of the content of this website without the prior written consent of the site owner or copyright holder.

4. Responsibility

At Be One Boss we strive to offer a reliable and secure service to our users. However, it is important that users understand and accept the following responsibilities and limitations related to the use of our services.

Be One Boss acts as an intermediary in facilitating mobile balance recharge transactions, gift card purchases, eSIM acquisition, service payments and other related products. We have no control over the infrastructure or performance of telecommunications services offered by third parties, such as mobile phone operators. Therefore, Be One Boss assumes no responsibility for the quality, availability, reliability or any incident related to such services. This includes, among others, service interruptions, technical failures, message delivery errors or any inconvenience arising from telecommunications providers. Users understand and accept that any claim related to telecommunications service must be directed directly to the corresponding provider.

Likewise, users are responsible for maintaining the security of their access information, including username, passwords and other credentials associated with their account. We recommend the use of secure, unique and complex passwords, as well as their periodic update. Users must avoid sharing their credentials with third parties and adequately protect their devices against unauthorized access. Be One Boss will not be responsible for any damage or harm arising from improper, negligent or fraudulent use of access credentials by the user or third parties.

5. User Account Registration and Management

To access the services offered by Be One Boss, it is necessary for the user to register an account through our website. During the registration process, required information will be requested through an online form. Each user may register only one account, which allows us to maintain the integrity of our platform and ensure an optimal experience for the entire community.

Upon registration, the user commits to providing truthful, accurate and complete information, and to keep it updated at all times. Any relevant changes must be notified in a timely manner. All personal and financial information provided during registration will be treated in accordance with our Privacy Policy.

It is important to note that minor users must have the express consent of their parents or legal guardians to use our platform. In the case of users who register on behalf of a company or other legal entity, they must have proper authorization to accept these Terms and Conditions on behalf of such entity.

6. Responsibility for Data Accuracy Provided

It is essential that all information provided by the user through the Be One Boss website be accurate, truthful and complete. This includes, in an enunciative but not limiting manner, the correct indication of the phone number to recharge, personal data and payment information.

It is exclusively the user's responsibility to guarantee the veracity and accuracy of the data confirmed at the time of conducting any transaction. Once confirmed, the information will be considered binding, with the user being solely responsible for any error, omission or inaccuracy in the data provided.

Neither Be One Boss nor its service providers will accept any responsibility for the consequences arising from the supply of incorrect, incomplete or false information by the user. Therefore, all users are urged to carefully review the data entered before confirming any operation or request.

7. Payment Data Validation

When making a purchase through the Be One Boss website, it is essential that the data provided for payment processing be accurate, complete and valid.

In the case of credit or debit card payments, the user must ensure to correctly enter all requested information, including card number, expiration date, security code (CVV) and any other required data. Incorrect or invalid information may result in transaction rejection or delays in order processing. Be One Boss assumes no responsibility for failed transactions caused by errors in data supplied by the user.

Similarly, in operations conducted through cryptocurrencies, the user is responsible for carefully verifying the destination wallet address, the exact amount to send and the blockchain networks selected for the transaction. Sending incorrect amounts, using incompatible networks or incorrectly entering addresses may cause irrecoverable loss of funds, so Be One Boss will not be responsible for errors or losses arising from poorly executed cryptocurrency transactions.

Therefore, we urge all users to carefully review all information related to their payment method before confirming any purchase, thus ensuring the success of the operation and the correct provision of the contracted service.

8. Order Cancellation Policy

At Be One Boss we are committed to ensuring customer satisfaction. However, we understand that situations may arise where the user requires requesting order cancellation. Below, we detail the applicable conditions and procedure:

Conditions for Cancellation

Orders may be cancelled at no cost within the first 24 hours from the time they were placed, provided that the recharge, gift card, eSIM or contracted service has not been processed, delivered or activated. Once the recharge or service has been completed, it will not be possible to cancel the order, as it is a digital service considered consumed immediately after its execution.

Cancellation Process

To request order cancellation, the user must contact our customer service team through the means indicated in this document, such as email, the contact form available on the platform or our telephone assistance service.

In their request, the user must provide the order number, as well as their contact details (name, email address or phone number associated with the purchase), in order to facilitate identification and efficient management of the request.

Once the request is received, our team will verify the order status and, if it meets the aforementioned conditions, will proceed to perform the corresponding cancellation. The user will receive confirmation of the cancellation through the same medium used for communication, including relevant details of the cancelled order and, where applicable, information regarding the refund process.

9. Returns Policy

At Be One Boss we strive to offer fast, secure and reliable digital services, such as mobile recharges, gift card purchases, eSIM acquisition and other digital products. Due to the instantaneous and consumable nature of these transactions, our policy regarding returns is established as follows:

No Return Policy

Once the recharge, gift card, eSIM or digital service has been delivered, applied or activated satisfactorily, it will be considered as a consumed service. For this reason, it will not be possible to accept returns or make refunds for services already successfully provided.

Policy Justification

Our digital services are processed automatically and immediately, so that, once the operation is confirmed, the service is considered consumed and not susceptible to return. Be One Boss performs verification controls before processing transactions to minimize errors. However, if any problem related to service delivery or application should arise, we commit to investigating and resolving it fairly and efficiently.

Commitment to Customer Satisfaction

Despite the firmness of our no-return policy, at Be One Boss we are committed to customer satisfaction. In exceptional situations, we will evaluate each case individually and, if appropriate, will seek to find the best possible solution to protect our users' interests.

10. Refund Policy

At Be One Boss our goal is to offer high-quality services and ensure user satisfaction. However, we recognize that exceptional situations may arise that require consideration of a refund request. Below, our policies and procedures in this matter are detailed:

Circumstances for Refunds

A refund may be requested in the following cases:

• If, due to an error attributable to Be One Boss or its systems, the acquired digital service (mobile recharge, gift card, eSIM or equivalent product) has not been delivered correctly.
• In cases where an overcharge has occurred due to an error in the billing process.

Refund Request Process

To initiate a refund request, the user must contact us through the established means, providing the order number and a detailed description of the problem. Our customer service team will review the request based on the information provided, performing relevant verifications on the transaction status and system records.

The decision on the refund request will be notified to the user as soon as possible. In case of approval, they will be informed about the amount to be refunded and the corresponding processing timeframes.

Refund Procedure

Refunds will be made using the same payment method used in the original transaction, thus ensuring a secure and traceable process for both parties. We commit to processing approved refunds within a maximum period of seven (7) business days from notification of approval, although the final reflection time may vary according to the conditions of the payment service provider or financial institution involved.

Exceptions and Special Considerations

In recognition that each case may present particularities, Be One Boss reserves the right to evaluate exceptional situations that do not strictly fit the aforementioned assumptions, acting at all times under principles of equity, transparency and respect towards the user.

11. Product and Promotion Conditions

All products and promotions marketed through the Be One Boss website are subject to specific conditions established by the platform. Such conditions are clearly specified and available for review on the website itself.

By participating in any promotion or acquiring any of our products, the user accepts to be subject to the particular conditions applicable in each case. It is strongly recommended to carefully review such conditions before participating in a promotion or making a purchase.

Be One Boss reserves the right to modify or cancel any product or promotion at any time and at its sole discretion. Any relevant modification in the conditions of a product or promotion will be communicated clearly and timely through the website.

Likewise, the products and promotions offered are subject to availability and may be limited by specific conditions, such as validity periods, number of available units or geographical restrictions. For any inquiry regarding the conditions of a particular product or promotion, the user may contact our customer service team.

12. Discount Code Usage Conditions

The use of discount codes provided by Be One Boss will be governed by the following conditions:

• Discount codes are personal, non-transferable and not cumulative with other promotions, offers or current discounts, unless expressly indicated otherwise.
• Each discount code must be used in accordance with the specific instructions associated with it, such as eligible products, minimum purchase requirements and validity period.
• The benefit applied through the use of a discount code will be valid only on specifically indicated products or services and within the stipulated validity period.
• We reserve the right to modify, suspend or cancel any discount code at any time and without prior notice, especially in cases of misuse, violations of applicable terms or suspected fraud or irregular activity.
• Misuse of a code, including its reproduction, sale, exchange or publication without express authorization, may result in transaction cancellation and, where applicable, adoption of corresponding legal actions.
• Be One Boss will not be responsible if a discount code is used incorrectly or is rejected due to non-compliance with the conditions established for its use.

By using any discount code, the user declares having read, understood and fully accepted these conditions.

13. Service Cancellation and Suspension Policy

Be One Boss reserves the right to cancel, suspend or restrict access to its services to any user who incurs in breaches of these Terms and Conditions, as well as any other applicable regulation or policy to the platform.

Among the causes that may motivate service cancellation or suspension include, in an enunciative but not limiting manner:

• Misuse of offered services.
• Conducting fraudulent or illicit activities.
• Non-compliance with any of the obligations established in these Terms and Conditions or current legislation.
• Unauthorized use of payment methods or providing false information.
• Behaviors that may affect the integrity, security or operation of the platform or other users.

In case of service cancellation or suspension, the user will be notified through the contact means provided in their account, indicating the reasons for the measure adopted, unless there are reasons that justify omitting such notification (for example, when the law requires it or system security demands it).

Users will have the right to challenge the cancellation or suspension of their services if they consider that the measure has been applied unjustifiably. To do so, they must communicate with our customer service team within seven (7) calendar days from receipt of notification, providing all relevant information that allows an objective review of the case.

Be One Boss will review each challenge in good faith and communicate its decision to the user within a reasonable timeframe.

14. Terms Modifications and Updates

Be One Boss reserves the right to modify, update or replace these Terms and Conditions at any time and at its sole discretion. Modifications will take effect from their publication on the Be One Boss website, unless another effective date is expressly indicated.

When changes are relevant or significantly affect users' rights or obligations, Be One Boss will seek to inform of such modifications through a prominent notice on the website or through communication means registered by the user.

Continued use of services after publication of modifications will be considered as full and unreserved acceptance of the new Terms and Conditions. In case of disagreement with the introduced changes, the user must immediately cease using the services.

15. Terms Divisibility

In case any provision or part of these Terms and Conditions is considered invalid, illegal or inapplicable by a competent court or authority, such provision will be understood as separate from the rest of the clauses, without affecting the validity, legality and applicability of the remaining provisions.

The other stipulations of these Terms and Conditions will remain in full force and effect to the maximum extent permitted by applicable legislation.

16. Intellectual Property Rights

All content available on the Be One Boss platform, including, in an enunciative but not limiting manner, texts, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations and software, is property of Be One Boss or its licensors, and is protected by intellectual property laws, copyright, registered trademarks and other current regulations.

Reproduction, distribution, transmission, modification, public display, performance or creation of derivative works of platform content is strictly prohibited without prior written consent of Be One Boss or, where applicable, the corresponding rights holders.

Likewise, logos, trademarks, images and other distinctive signs belonging to third parties may be shown on the platform, such as gift card holders, mobile services and other products marketed through Be One Boss. Such distinctive signs are used solely for descriptive purposes to represent available products or services, and remain exclusive property of their respective holders. The inclusion of such marks on the platform does not imply any relationship, sponsorship, association or endorsement between Be One Boss and the holders of those marks, unless expressly indicated otherwise.

Unauthorized use of platform content or third-party marks may give rise to adoption of pertinent legal actions in accordance with applicable legislation.

17. Contact

For any questions about our Terms and Conditions you can contact us at:

• Email: [email protected]
• Address: Calle Siete Picos, 53, Madrid, Spain, C.P. 28935